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24/7 for you.
Our global support team is available around the clock to help with account questions, technical issues, and anything else you need.
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< 4 hrs
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Support Availability
Global Presence
Our offices
Visit us in person or contact your regional team directly.
🇬🇧
London
Global HQ123 Finance Street, Canary Wharf, London EC2V 8RF
+44 (0)20 XXXX XXXX
Mon–Fri, 08:00–18:00 GMT
🇰🇪
Nairobi
Africa OperationsUpper Hill, Nairobi, Kenya
+254 XX XXXX XXXX
Mon–Fri, 09:00–17:00 EAT
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Singapore
Asia-PacificOne Raffles Place, Singapore 048616
+65 XXXX XXXX
Mon–Fri, 09:00–18:00 SGT
Quick Answers
Common questions
How do I verify my account (KYC)?
Log in and go to Settings → Verification. Upload your government ID and a selfie. Most verifications complete within 24 hours.
How long do withdrawals take?
Crypto withdrawals process within 30 minutes. Bank wire transfers take 1–3 business days depending on your bank.
I'm locked out of my account. What do I do?
Use the 'Forgot Password' flow on the login page. If you've lost MFA access, email support@tradefames.com with your ID for manual recovery.
How do I report a suspected security issue?
Email security@tradefames.com with full details. We operate a responsible disclosure policy and respond within 24 hours.
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